Why do you want to work for our airline?
Describe a situation at work where you had to be flexible.
Have you handled a customer complaint? If yes how?
How do you feel about working with people from different cultures and backgrounds?
Do you prefer working as a member of a team or would you rather work alone?
How do you handle stress and pressure?
Give us an example of/when/how you....
Made a bad decision:
Made a good decision:
Taken a risk:
Dealt with argument:
Bent the rules to meet an objective.
Showed compassion and empathy:
You’ve made a professional mistake and what you’ve done to overcome it.
Dealt with an awkward situation.
Why do you want to be a cabin crew?
Why are you leaving or have left your job?
What do you think the role of cabin crew involves?
What qualities do you think a good cabin crew member should have?
What qualities do you have that you feel would make you a good cabin crew member?
Tell me about a time you had to deal with a difficult customer?
Have you worked with a difficult co-worker? If yes how did you deal with that?
What are your greatest strength?
What is your greatest weakness?
What do you think are the challenges of a cabin crew?
How would you define good customer service?
What is the key to providing good customer service?
Tell me about yourself
What are your goals for the future?
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